This time we talk ODR, short for online dispute resolution, with Stephen Kane, the founder of Fairclaims a platform that helps people resolve legal claims online.
As Stephen explains, ODR has been around since the 1990s, but really took off when companies like Ebay and Amazon started to use it to resolve customer complaints and disputes.
ODR can look a lot like a terrestrial arbitration or mediation–documents and evidence are exchanged online and an arbitrator or mediator tries to settle the dispute. But, disputes can also be resolved online without any human intervention at all.
If you want to contact Stephen, you can find him on Twitter or contact Fairclaims at email@example.com.
Legal Tech Founder Segment: Tucker Cottingham of Lawyaw
This episode is a two-for-one in the legal tech founder department because for our legal tech founder segment, we talk to Tucker Cottingham, the CEO and co-founder of Lawyaw, a document automation and assembly tool for lawyers. Lawyaw helps lawyers cut down on document assembly time by auto-filling court forms and turning Microsoft Word-based legal documents into online templates.
Things We Talk About in This Episode:
Editing and Production: Grant Blackstock
Theme Music: Home Base (Instrumental Version) by TA2MI