Episode 17: Stephen Kane on Online Dispute Resolution
This time we talk ODR, short for online dispute resolution, with Stephen Kane, the founder of Fairclaims a platform that helps people resolve legal claims online. As Stephen explains, ODR has been around since the 1990s, but really took off when companies like Ebay and Amazon started to use it to resolve customer complaints and...
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Episode 16: Vishal Agnihotri on Knowledge Management for Law Firms and Legal Departments
Our guest this time is Vishal Agnihotri, Chief Knowledge Officer (or “CKO”) for the Chicago based national law firm, Hinshaw & Culbertson. As CKO, Vishal is responsible for the firm’s knowledge management programs. What is knowledge management? Vishal has a great way of defining it: the ability to identify critical knowledge within an organization and then...
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Episode 15: Keith Maziarek on Pricing Legal Services
In Episode 15 of Technically Legal, we sit down with Keith Maziarek, Director of Pricing and Legal Project Management for the Chicago law firm Katten Muchin Rosenman. Keith discusses the evolution of his marketing and business development roles for two of America’s largest law firms into pricing and project management positions. Keith explains that law...
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Episode 14: Barry Solomon on Legal Marketing and Technology
Marketing. Not always front and center for lawyers and law firms–but it should be. In Episode 14 we discuss legal marketing with Barry Solomon, lawyer, former BigLaw CMO (Chief Marketing Officer) and current President of Foundation Software Group. Foundation develops law firm experience management software providing a foundation for other knowledge management applications that need...
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Episode 13: Justine Gottshall on Data Privacy Laws
For Lucky Episode 13, we talk to Justine Gottshall about data privacy laws. Specifically, about the European Union’s General Data Privacy Regulation (GDPR) and, closer to home, California’s Consumer Privacy Act. Justine is well positioned to talk about data privacy. She is a partner at InfoLaw Group, where she counsels clients on data privacy, technology,...
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Episode 12: Jae Um on the New Normal for BigLaw and Calling BS on “Because Lawyers…”
In our twelfth episode, we talk to Jae Um, founder of Six Parsecs, an insights company for participants in the legal industry. The company uses visuals and analytics to create objective, engaging information about the market for legal services. The conversation with Jae is wide ranging. We discuss Han Solo, the true distance of a...
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