Slack’s Cyndi Wheeler & Mark Pike on Automating Legal Workflows And (Not) Using Email (2020)

Do you want to spend less time dealing with email? Are you interested in automating repetitive work tasks?

Cyndi Wheeler and Mark Pike offer some tips on how to do just that in Episode 34. Cyndi and Mark are both in-house lawyers at collaboration software company Slack.

Cyndi and Mark discuss how they moved almost all of their communications with outside counsel away from email and into Slack channels and how that has increased the productivity and the effectiveness of their legal team.

They also explain that Slack is more than just a communication hub, but has many other features including workflows and bots that the Slack legal department uses to automate common legal tasks. They use Slack workflows to field questions, review documents and contracts for legal issues and help sales close deals. 

Finally, the two lawyers offer tips about how to organize and prioritize Slack channels and messages to stay sane and not become overwhelmed by the barrage of electronic communications we all get everyday.

This episode originally aired on June 23, 2020.

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Things We Talk About in This Episode

Slack on Slack: Why our legal team adjourned external email in favor of shared channels (Cyndi’s article on collaborating with outside counsel)

Slack on Slack: How we take some of the work out of legal work (Mark’s article on using Slack to automate workflows)

A Slack Engineer’s System to Using Slack Effectively

Episode Credits

Editing and Production: Grant Blackstock

Theme Music: Home Base (Instrumental Version) by TA2MI


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